Frequently Asked Questions
Find answers to common questions about food traceability and our platform.
General
What is food traceability?
Food traceability is the ability to track and trace food products through all stages of production, processing, and distribution. It helps identify the source of food safety issues and builds consumer confidence.
Why is traceability becoming mandatory?
New EU and UK regulations coming into effect in 2026 require food producers to provide detailed traceability information to improve food safety and enable rapid response to contamination incidents.
How does TraceFood help with compliance?
Our platform generates QR codes that link to comprehensive product information, automatically creating the traceability records required by upcoming regulations.
Platform & Features
How do QR codes work?
Each product batch gets a unique QR code. When customers scan it with their phone, they see information about the product's journey: farm location, harvest date, processing facility, and packaging details.
Can I customize the information shown to customers?
Yes, you can control what information appears on your public traceability pages, including product descriptions, certifications, farm photos, and contact details.
How do I print QR codes?
Generate QR codes from your dashboard and download them as PDF files. You can print them on stickers, labels, or directly on packaging materials.
Is there a mobile app?
Currently, we offer a web-based dashboard that works on all devices. Customers don't need an app - they can scan QR codes with any smartphone camera.
Pricing & Plans
How quickly can I get started?
You can set up your account and start creating QR codes within minutes. No credit card required to begin.
What happens if I exceed my plan limits?
We'll notify you before you reach your limits. You can upgrade your plan at any time or purchase additional capacity as needed.
Can I change or cancel my plan?
Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the next billing cycle.
Do you offer discounts for annual payment?
Yes, annual plans receive a 2-month discount (equivalent to paying for 10 months instead of 12).
Technical Support
What data formats do you support for bulk uploads?
We support CSV files for bulk uploads of products, batches, and facilities. We provide templates to ensure proper formatting.
Is my data secure?
Yes, we use industry-standard encryption and security measures. Your data is stored securely in the UK and never shared with third parties.
Do you provide API access?
API access is available for Enterprise plans, allowing integration with existing ERP and inventory management systems.
What support do you provide?
We offer email support for all plans, with priority support for Pro and Enterprise customers. Our UK-based team typically responds within 24 hours.