Help Centre

Getting Started

How do I create my first product?▼

Go to Dashboard → Products → Add New Product. Fill in the product name, description, category, and upload any certifications.

What is a batch?▼

A batch represents a specific production run of your product. It includes harvest date, packaging date, quantity, and associated facilities.

How do I generate QR codes?▼

Create a batch first, then use the Wizard or go to Dashboard → QR Codes → Generate New. You can download PNG files for printing.

How do I upgrade my plan?▼

Go to Dashboard → Settings → Billing. You can upgrade to Pro or Enterprise plans anytime.

Can I cancel my subscription?▼

Yes, you can cancel anytime from your billing settings. Your account remains active until the end of your billing period.

Do you offer refunds?▼

All sales are final. We do not offer refunds for subscriptions. You can cancel anytime to avoid future charges.

What information appears on the public page?▼

Product name, batch number, dates, facility information, certifications, and contact details. No sensitive business data is shown.

Can I customize the public pages?▼

Pro and Enterprise plans include custom branding options. You can add your logo and customize colours.

How do I track QR code scans?▼

Scan analytics are available in your dashboard. View counts, timestamps, and general location data (GDPR compliant).

What file formats can I upload?▼

Images: JPG, PNG, WebP up to 5MB. Documents: PDF up to 10MB. CSV files for bulk import.

Is my data secure?▼

Yes, we use enterprise-grade encryption and comply with GDPR. Your data is stored securely in EU servers.

Do you have an API?▼

Enterprise plans include API access for custom integrations. Contact sales for API documentation.

Our support team is here to help you succeed with food traceability.